With an Individual Registration, the registered individual is the only person who can access the webinar and claim CE credit.
- iPhone 5s+, Safari Browser, iOS 9+
- iPad 2+, Safari Browser, iOS 9+
- Android Running 4.0+, Chrome Browser
CANCELLATION POLICY
All
cancellation requests must be sent in writing to the ASPEN national office via
fax, email or US mail. Cancellation requests made via telephone
will not be accepted.
Fax
to: 301-587-2365
Email
to: [email protected]
Mail
to (must be postmarked by deadline dates below):
ASPEN
– Webinar Cancellation 8401 Colesville Road, Ste 510 Silver Spring, MD 20910 Cancellation
7 or More Days Prior to Webinar
If ASPEN receives your cancellation request 7 or more days before the webinar
date, you will be refunded the registration fee minus a cancellation fee:
- $8.00
for Individual Registrations
- $35.00
for Site Registrations
Cancellation
6 or Less Days Prior to Webinar
If the cancellation request is 6 or less days before the webinar date, you will
be refunded 50% of the registration fee.
- No
refund will be issued once the webinar starts or after the webinar date,
including paid registrants who do not participate.
- Refunds
will be issued approximately 4-6 weeks after the conclusion of the webinar.
- ASPEN
is not responsible for problems beyond our control such as weather conditions,
power outages, etc. No refunds will be given in these situations.
- ASPEN
reserves the right to cancel any event. In the event of cancellation,
registrants will receive a full refund. We also reserve the right to substitute
event presenters.
- When
you request a refund, you will be confirming that you have reviewed and
understand this attendee registration refund policy.
SUBSTITUTION POLICY
Substitution
of registrations is permitted up to seven days prior to the webinar for an
additional $10 fee. No substitutions will be permitted less than seven days
prior to the webinar. Only one substitution is permitted per original
registrant.
Please
submit a brief note requesting the substitution, a copy of the previous
registrant’s confirmation and a completed registration form for the new
participant (i.e. the person you are transferring to) via mail, fax or email
and we will process the transfer and email a confirmation to the new
participant. The individual submitting the substitution request is responsible
for all financial obligations (any balance due) associated with that transfer
as well as updating any contact information, at the time of the substitution.
Any
changes in courses are subject to availability and any refunds for canceled
registrations are subject to the refund policy.
RECEIPT OF PAYMENT POLICY
Registration
forms submitted without payment will be processed at the appropriate rate based
on the date that payment is received.
PAYMENT INFORMATION
PAYING
BY CHECK, registration must be mailed. Please do not fax a copy of a check with
registration the form. Send the completed registration form along with payment
made payable to ASPEN, 8401 Colesville Road, Ste 510, Silver Spring, MD
20910.
PAYING
BY CREDIT CARD: Visa or MasterCard, fax your completed registration form to:
(301) 587-2365 or mail to: ASPEN 8401 Colesville Road, Ste 510, Silver
Spring, MD 20910. Be sure to include your credit card information on the
registration form.
Payment
must be received at time of registration. Registration without payment in full
will not be accepted, no exceptions.