Credit Card Payment Processor Issue

We are currently having intermittent issues with our payment processor and may not be able to accept credit card payments. We are working tirelessly with our vendors to get this running consistently.

If you are experiencing problems, please make sure that the billing address you selected when making the purchase is the same address you use for your credit card billing.


If your credit card still doesn't work, you can make your payments by check or electronic funds transfer.

Checks: 

(Send to the following address with reference to purchase)

ASPEN
8401 Colesville Road, Suite 510
Silver Spring, MD 20910 

Electronic Funds Transfer*:

United States Only:

ASPEN
Wells Fargo Bank
Silver Spring, MD 20910

Account # 2-00000-170-7753
Routing # 0550-032-01

International: 

(please provide $30 wire transfer fee when sending)

ASPEN
Wells Fargo Bank
San Francisco, CA 

Account # 2-00000-170-7753
Routing # 121000248
SWIFT Code: WFBIUS6S

*Please send an email to [email protected] with your name and purchased item(s).

We are very sorry for the inconvenience. If you have additional questions, please contact our Customer Service at (301) 587-6315 or [email protected] Monday-Friday between 9:00 AM – 5:00 PM ET.