Clinical Webinar FAQs

Table of Contents 
Time Zone  
Registration
Registration Categories
How to Access Webinars
How to Access Handouts and Slides
Webinar Recordings
CE Accreditation Information
Requirements for Claiming CE Credit
How to Claim CE Credit
How to Access CE Transcripts
Webinar Participation
Technical Assistance
System Requirements for Webinars

 

Time Zone 

All ASPEN webinars are held in the Eastern Time Zone (ET).

 

Registration

Registration and purchase are required to participate in ASPEN webinars.  Both members and nonmembers are able to participate.  For detailed information about webinars, pricing, and registration, visit www.nutritioncare.org/webinars.

After purchasing a webinar, you will receive an email with your receipt and a second email with instructions for accessing the webinar.

If you register for a webinar and cannot attend the live broadcast, you will still be able to access the webinar recording.  The recording can be accessed in the eLearning Center at any time for up to one year.  Please note CE credit is not available for the webinar recording.  Only those who participate in the live webinar can claim CE credit.

 

Registration Categories

Individual registrations are only valid for the person who registers for the webinar and only the person registered will be able to claim CE credit. 

Site and Chapter registrations allow for an unlimited number of participants at one location.  The individual who registers for the webinar serves as the site or chapter coordinator, and the coordinator will receive all communication regarding the webinar.  All site and chapter participants must view the webinar from a single location as only one webinar access will be provided.  All site and chapter participants can receive CE credit.  Please refer to the How to Claim CE Credit section below for instructions.

 

How to Access Webinars 

On the day of the webinar, log into the ASPEN eLearning Center using the same email address and password you use for the ASPEN homepage.  Click “My Live Events” under the “Your Account” menu box on the left side of the screen. On the next screen, you will see a list of all live programs you have registered.  Approximately 15 minutes prior to the start time, click on the “Join Webinar” button on this screen.  

 

How to Access Webinar Handouts and Slides 

Approximately one day prior to a webinar, you will receive an email from ASPEN with a link to the webinar handout.  Handouts can also be downloaded from the eLearning Center.  To access the handouts, log into the eLearning Center and click on “My Live Events” under the “Your Account” menu box on the left side of the screen.  On the next screen, click on “View Handout” just below the session title and date/time.

 

Webinar Recordings 

A recording of each webinar will be available in the eLearning Center within 3 business days after the end of the session.  Webinar registration includes access to the webinar recording for one year.  For site or chapter registrations, only the site or chapter coordinator will have access to the webinar recording.

To access webinar recordings, log into the eLearning Center and click on “My Live Events” under the “Your Account” menu box on the left side of the screen.  On the next screen, click on “View Archive” just below the session title and date/time.

Please note that if you only listen to the webinar recording and do not attend the original live webinar broadcast, you cannot claim CE credit for that session.

 

CE Accreditation Information 

ASPEN is accredited to provide CE credit to physicians, dietitians, nurses, and pharmacists.  Webinars are eligible for up to 1.5 hours of continuing education credit, unless otherwise noted.  For details about ASPEN’s accreditation and the CE credit affiliated with the webinars please go to www.nutritioncare.org/webinars.

 

Requirements for Claiming CE Credit 

Participation in the live webinar broadcast.  (If you cannot attend the live program, you will still be able to access the webinar recording and handouts, but you will not be able to claim CE credit.).

Participation in the entire program, including the Question & Answer session.

Completion of the webinar evaluation in the eLearning Center (the evaluation will not be available until after the webinar has ended).  The evaluation must be completed by the deadline listed in the webinar handout.

*If you cannot stream video due to technical issues, you can call in to listen to the webinar.  Calling in will be considered live attendance and you will be able to claim CE credit.

 

How to Claim CE Credit

 Individual Registration

To claim CE credit, log into the eLearning Center and click on “My Live Events” under the “Your Account” menu box on the left side of the screen.  On the next screen, click on “Take Evaluation” just below the session title and date/time. 

Site Registration and Chapter Registration

The site and chapter coordinator must print the Webinar Site Attendance Roster, complete the participant information, and submit the completed roster to ASPEN.  All site rosters should be submitted within two weeks of the webinar broadcast date.

All site and chapter participants will need to log into the eLearning Center to claim CE credit.  After logging in, click on “Add Conference Code” under the “Your Account” menu box on the left side of the screen, enter the CE code provided at the end of the webinar, and then complete the webinar evaluation.

Site and chapter participants will need an ASPEN account to claim CE credit.  If you do not have an ASPEN account, go to the ASPEN Homepage and click on the “Log In To My ASPEN” button on the top right of the screen.  One the next screen, click on the “Register” button on the right side of the screen under Register as a New User, and follow the screen prompt to create your ASEPN account.

Please note that site and chapter participants WILL NOT AUTOMATICALLY RECEIVE CE CREDIT upon submission of the Webinar Site Attendance Roster.  All site and chapter participants must follow the instructions above to claim CE credit.

 

How to Access CE Transcripts

To access your CE transcript, log into the eLearning Center and click on “CE Transcript” under the “Your Account” menu box on the left side of the screen.  On the next screen, click on the “View Transcript” button next to the course name.  You will be able to see your CE credit for the webinar, and you will be able to download and print a PDF copy of your CE transcript for the webinar.

 

Webinar Participation

You can submit questions for speakers in the webinar platform during the session.  The moderator will direct questions to the speakers during the Q&A period.  Speakers will respond to as many questions as possible during Q&A period.  It is possible that not all questions will be answered. 

On the left-hand side of the screen, there will be an expandable window that you can open and close.  The expanded window will have icons for chatting with other participants, answering polling questions, submitting questions for the speakers, and downloading handouts and resources.

 

Technical Assistance

Digitell Inc.

Phone: 1-877-796-1325

Email:  online form

Monday – Friday   9:00 AM to 5:00 PM ET  

 

System Requirements for Webinar Participation

ASPEN's webinars are broadcast via the Prolibraries platform.  Test your system and view the system requirements for PC and Mac. 

This platform is also compatible with the Apple iPad/iPhone running HTML5 -or- Android Device running Flash. To test these or additional devices please use the link above. 

The audio component can be heard through your computer (VoIP); a conference call number will no longer be provided. Please be sure to use a computer or device with speakers. 

For optimal webinar performance we suggest using Google Chrome – Download it for free

For optimal webinar performance check that your institution allows streaming video and audio with a bandwith up to 364 kbps.

***If you are planning to access the program from your institution, be sure to check with your IT department well advance of the program to ensure access can be granted***